Operations Coordinator

Role Overview

This position involves managing operational efficiency, including handling cash, vault control, ATM processing, and reconciling deposits while adhering to audit and security policies. It requires monitoring cash limits, balancing daily cash, and ensuring compliance with security procedures. Additionally, the role leads client experience efforts by delivering exceptional service, resolving issues, and supporting teller operations to minimize wait times. The role also focuses on sales through cross-selling and referrals, explaining product details to clients, and maintaining a positive customer relationship. Furthermore, the role includes supervising and coaching the teller team, managing workflow and scheduling, evaluating performance, and facilitating staff training and development. It emphasizes compliance with regulations, internal controls, risk management policies, and conducting audits. Additional responsibilities include maintaining cash inventories, supporting security protocols, and executing miscellaneous duties as needed.

Qualifications & Skills

• High school diploma or GED required; bachelor's preferred with 2-5 years of experience or equivalent.
• Proficiency in Microsoft Office suite.
• No specific licenses required; background check and compliance with regulations are necessary.