Operations Coordinator

Responsibilities

• Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
• Creates chair set timelines and plans for non-hockey related events.
• Attends department planning meetings and participates in the Safety Workgroup.
• Helps prepare department work schedules, sets staffing responsibilities, and reviews quantity and quality of work performed.
• Schedules full/part-time employees and subcontracted service providers (stagehands, temp labor, etc.) according to event demands.
• Supervises and instructs crews in the set-up, additions and changes, striking and tear down of events.
• Makes changes in floor plans and layouts at the direction of management in charge of events.
• Assists in the planning and execution of changeovers of the Huntington Center from one event to another.
• Supports and assists the Director and Manager of Operations with budgeting and staffing plans; training, supervising, and evaluating personnel and service providers.
• Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas.
• Reports all major maintenance items and safety concerns to management.
• Responsible for delivering the highest level of service to all clients and events.
• Assists in resolving clients’ questions and concerns.
• Oversees the cleaning, minor maintenance and proper storage of all event equipment and furniture, including hockey, staging, audio/visual equipment and motorized equipment.
• Assists in the training and orientation of new employees; assists with continuing education and training sessions for existing employees; monitors employees’ progress and assists with employee evaluations.
• Resolves employee conflicts by reference to general work instructions, Union contract and ASM’s policies and procedures.
• Informs management of disciplinary or other problems with crew members.
• Assists with snow removal and other outdoor grounds maintenance projects as directed.
• Operates motorized equipment in the performance of assigned duties, including ice resurfacers, forklifts, floor scrubbers, aerial lifts, snow removal equipment, etc.
• Assists with ice installation, preparation and maintenance; typical methods and techniques for maintaining, repairing and building ice; and ice reverse osmosis system.
• Performs other event-related duties as needed, directed or required.