Operations Coordinator

Responsibilities

• Serve as the primary daytime contact for US customers, vendors, and partners.
• Communicate with airlines, trucking companies, customs brokers, warehouses, and service providers.
• Collect, organize, and maintain accurate shipment and project information.
• Enter and maintain data in internal systems, spreadsheets, and project tracking tools.
• Cookpord pickups, deliveries, and operational schedules.
• Prepare quotations and operational documentation.
• Monitor project progress and proactively follow up on outstanding actions.
• Respond professionally to customer emails and phone calls.
• Work closely with our European operations team to ensure smooth communication across time zones.
• Support Project Managers with daily operational and administrative tasks.
• Maintain a high level of accuracy and attention to detail in all documentation.
• Identify opportunities to improve internal processes and organization.

Requirements

• Excellent written and verbal communication skills.
• Strong organizational skills and exceptional attention to detail.
• Comfortable using Microsoft Office, Google Workspace, and Excel.
• Able to manage multiple tasks and priorities simultaneously.
• Professional, friendly, and customer-focused attitude.
• Comfortable communicating by phone and email.
• Self-motivated, reliable, and eager to learn.
• Ability to work independently while collaborating with a global team.
• Interest in logistics, events, entertainment, or project coordination is a plus.
• Previous experience in administration, customer service, project coordination, or operations is preferred but not required.
• Bachelor's degree is appreciated but not required.

Prerequisite Knowledge, Skills, and Abilities

• Ability to work effectively in high-pressure situations.
• Ability to perform the essential functions of the position with or without reasonable accommodation, including adequate vision and hearing.
• Excellent interpersonal and communication skills.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Ability to occasionally lift up to 25 pounds to move equipment on and off shelves.
• Ability to sit, stand and walk for extended periods.
• Proficiency in the use of computers and standard office equipment.
• Ability to perform tasks requiring manual dexterity using both hands.
• Ability to travel domestically and/or internationally based on business needs.

Physical and Mental Requirements

• Ability to work effectively in high-pressure situations.
• Ability to perform the essential functions of the position with or without reasonable accommodation, including adequate vision and hearing.
• Excellent interpersonal and communication skills.
• Ability to communicate clearly and effectively in English, both verbally and in writing.
• Ability to occasionally lift up to 25 pounds to move equipment on and off shelves.
• Ability to sit, stand and walk for extended periods.
• Proficiency in the use of computers and standard office equipment.
• Ability to perform tasks requiring manual dexterity using both hands.
• Ability to travel domestically and/or internationally based on business needs.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance