Operations Coordinator

About the Role

General Services Corporation (GSC) has been in the business of providing multifamily housing since 1975. It is our belief that employees are core to the Company’s continued success and that the Company and its employees must embrace common guiding principles in order to realize that success. The Company’s guiding principles are trust, honesty, integrity, and ethical conduct. Sensitivity and responsiveness to our residents and employees are necessary to the growth and long‑term success of the Company and its employees. Employees must be willing to make a commitment to these same principles, without compromise. We expect every employee to conduct any and all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the Company’s Customer Service Program and Philosophy, ensure adherence to all company policies and procedures, and maintain the policy and procedure website, including revision of forms, development of form instructions, form conversion to PDF format, and updating forms across all platforms.

Responsibilities

• Create/revise new or existing forms and instructions under the supervision of the Operations Manager: compose, format, edit, and proofread text.
• Facilitate and collaborate with other departments to ensure policies are efficient and accurate.
• Identify the impact of policy and procedure updates to existing policy and procedure, including potential conflicts.
• Notify applicable personnel of new or revised forms.
• Maintain the PM Manual website: insert hyperlinks into forms and instructions to create web pages, update with new and revised files for publication, and ensure document consistency to minimize the risk of outdated or inaccurate policies.
• Maintain the Operations Department AI (Artificial Intelligence) tool: ensure accuracy of responses, keep the tool up to date with current policies, and track data on the types of questions asked.
• Act as quality control and review grammar, sequence, and adherence to format for all Operations Department documents.
• Provide research, creation, collaboration, and clerical support for any special projects requested by the Operations Manager.
• Assist GSC employees with locating information in the PM Manual and answer all policy and procedure questions.
• Use Adobe Acrobat software to create new or revise existing PDF documents for publication on the PM Manual website, for use as computer forms by Leasing, Service, and/or Regional Office employees, and to distribute to the printing vendor for hard‑copy forms.
• Assist the Operations Manager and/or Sr. Operations Coordinator with the Annual Policy Review.
• Self‑education on federal and state laws concerning Fair Housing, ADA, and Landlord‑Tenant Acts as they relate to Company Policy.
• Interface with Regional and APM Offices and attorneys on questions related to Company policies and procedures as directed by the Operations Manager.
• Act as a