Operations Coordinator

About the role

F&F Inc. is looking for an Operations Coordinator who can bring disciplined follow-through to workflow control across target-market research, market analysis, market-entry strategy, business consulting, and client decision support. This role focuses on operations coordination within market entry research, ensuring every handoff shows what is complete, what is pending, and who owns the next step.

Responsibilities

• Track the workflow by routing work to the correct next step in market entry research.
• Own unresolved exceptions through closure, ensuring accountability and resolution.
• Document process issues that repeatedly slow execution to improve efficiency.
• Keep recurring work organized by owner and status for clarity and transparency.
• Maintain workflow integrity by checking incoming requests for completeness.
• Ensure workflow control is current, exceptions have owners, and work can be continued by another teammate without reconstructing history.

Requirements

• Confidently use Operations Coordinator Workflow and Issue Escalation in market entry research.
• Apply Record Management without losing track of exceptions, owners, or deadlines.
• Document reporting decisions clearly so another teammate can follow the reasoning.
• Use sound judgment in Customer Support, especially when escalation is required instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.