Operations Coordinator

About the role

The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support.

Responsibilities

• Manage and prioritize service requests using SightPlan.
• Create purchase orders for vendor services and track vendor-related work orders.
• Schedule vendors for unit turnovers based on inspection findings.
• Maintain unit turnover and maintenance work orders to ensure timely completion.
• Respond to onsite emergencies and coordinate with the onsite team, including providing in-person support and coverage as needed for colleagues at other locations.
• Partner with CMS Project Manager in supporting various asset improvement and preventative maintenance projects.
• Assist in purchasing supplies, equipment, and services while tracking budget variances and escalating concerns as needed.

Requirements

• High school diploma or equivalent required. College degree preferred.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Prior experience in customer service or property management is preferred.
• Commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• Ability to work independently and collaboratively in a centralized hub environment.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.
• Ability to work onsite to complete essential job functions outlined above and as arise in the ordinary course of the job.

Qualifications

• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders.
• Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills. Ability to create, compose, and edit written materials.

Skills

• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Team-oriented mindset with a commitment to efficiency and service excellence.
• Initiative to enhance workflows and optimize maintenance processes.
• Detail-focused approach to tracking and managing vendor relationships.
• Strong communication skills to foster positive resident experiences.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

Benefits

• Competitive salaries.
• Career growth opportunities.
• Eligibility for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for eligible positions.

Pay

New hires generally start between $24.50 - $29.09 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

Schedule

This role requires a five-day workweek that will likely include weekend coverage. Work is primarily performed at an Essex office location, involving extended periods of sitting at a desk or workstation, with the regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Travel required for occasional meetings and training.