Operations Coordinator

About Us

Tracing our original history back to 1920, EJF Real Estate Services has been a family-owned, family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today, we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge, hands-on industry experience, and best-in-class customer service work together to help communities thrive.

Responsibilities

• Administrative Duties
  • Perform general office administrative tasks, including data entry, filing, and document management
  • Manage and track certified mail, including retrieving items from the post office and ensuring proper documentation and distribution
• Community Event Support
  • Assist with setup, coordination, and breakdown of onsite community events and meetings
  • Support community managers during resident-facing events
  • Provide professional interaction with board members, residents, and vendors during events
  • Help coordinate materials, signage, and event logistics
  • Occasional evening or weekend work may be required for community events
• Compliance & Field Support
  • Conduct compliance inspections when needed, ensuring adherence to community guidelines and standards
  • Document inspection findings and communicate violations in accordance with company policy
  • Provide coverage for team members in field roles as necessary
• Court Appearances & Collections Support
  • Attend court hearings for delinquent assessment collection cases on behalf of community associations
  • Prepare, organize, and present required account documentation and records
  • Coordinate with attorneys and internal teams regarding case status and required follow-up
  • Update internal systems with court outcomes and maintain accurate case records
• Billing
  • Prepare and submit billing documentation for reimbursable services performed outside of management agreements

Requirements

• High school diploma required; associate or bachelor’s degree preferred
• 1–3 years of experience in property management, administrative support, or a related field preferred
• Experience attending court proceedings or handling legal documentation is a plus
• Strong organizational skills with high attention to detail
• Strong time management and multitasking skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to handle sensitive legal situations professionally and confidentially
• Regular local travel throughout DC Metro Area is required using a personal vehicle
• Proficiency in Microsoft Office (Outlook, Word, Excel); experience with Vantaca or similar property management software preferred

Physical Requirements

• Frequent movement between office, court, and community locations may involve working outdoors in varying weather conditions
• Prolonged periods of sitting, standing, and walking
• Ability to navigate stairs and uneven terrain when conducting inspections
• Ability to lift and carry up to 25 pounds

Core Values

All EJF employees must exhibit our core values in their roles and daily interactions: Own It, Always Get Better, Every Day Hustle Hard.

Benefits

• Salary: $20.00 - $25.00/hour
• Flexible PTO and 13 observed holidays
• Friday early office closure at 2 pm
• Comprehensive health benefits package (medical, dental, and vision)
• 401k plan with 4% company match and immediate vesting
• Employer-paid Life and Disability insurance
• Professional development stipend, industry membership covered at 100%
• And much more…