Operations Coordinator

Qualifications

Required Qualifications

• High School Diploma or equivalent experience
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Minimum two years of experience in operations coordination, hospitality, logistics, or a related field
• Minimum two years of customer service and/or reservations support experience
• Valid driver's license

Preferred Qualifications

• Experience in lodge, tourism, or hospitality operations
• Experience managing logistics such as flights, cargo, transportation, or inventory
• Experience coordinating schedules or staff training
• Familiarity with social media platforms, marketing tools, or basic analytics
• Experience working with Alaska Native organizations or in rural Alaska operations
• Prior experience supporting partnerships or regulatory reporting (e.g., National Park Service)

Responsibilities

• Take reservations and manage inquiries via phone, email, and live chat.
• Serve as the primary contact for guests, addressing pre-trip questions and providing travel assistance.
• Collect and organize guest information, including weights, allergies, and dietary restrictions.
• Follow up with guests on payments and travel logistics.
• Assign guest rooms in reservations platform and maintain accurate spreadsheets.
• Create, maintain, and update flight manifests, occupancy spreadsheets, and key operational documents.
• Coordinate vehicle preparation, including registration renewals, maintenance, and readiness.
• Manage logistics, including but not limited to flights, vehicles, trash, and cargo delivery.
• Oversee inventory management and assist with shopping for lodge supplies.
• Coordinate seasonal staff training programs and create staff schedules.
• Participate in job fairs and assist with the seasonal staff hiring process.
• Assist with interviews and identify qualified candidates for operational season.
• Assist with social media platforms (Instagram, Facebook) and marketing campaigns.
• Analyze marketing data to adjust strategies and maximize lodge occupancy.
• Assist with building and maintaining relationships with travel agents and tour operators.
• Liaise with business partnerships to coordinate logistical needs.
• Assist with communication and preparation of reports for the National Park Service.
• Respond to accounting-related inquiries and provide necessary documentation.
• Set up and manage POS system for lodge transactions.
• Other duties as assigned.

Skills

• Ability to learn and use reservations platforms, POS systems, and operational software
• Strong communication, organizational, and multitasking skills
• Ability to work both independently and as part of a team
• Strong attention to detail and ability to maintain accurate records