Operations Coordinator

About the role

The Operations Coordinator provides support for administration, customer service, and production functions, including interaction with both internal and external customers. This role interacts with a wide variety of departments and requires excellent analytical skills, organization, flexibility, the ability to prioritize work, and experience in situations requiring accountability, confidentiality, and professionalism.

Responsibilities

• Analyze operation processes to identify trends, inefficiencies, and opportunities for improvement
• Assist with customer support activities including order review, processing, and auditing
• Support planning and procurement activities through purchase order, receipt, and invoice reconciliation
• Grow organizational development by documenting procedures, training, and reference tools for operational functions
• Align teams and objectives by preparing and documenting meeting agendas, notes, and summaries
• Drive projects through task management, status monitoring, and team communication
• Coordinate office events, schedule necessary maintenance, and maintain organization calendar
• Manage office appearance, supply stock levels, and document archival systems

Requirements

• High school diploma or general education degree (GED); or three to five years related experience and/or training; or equivalent combination of education and experience
• Advanced proficiency with Microsoft Office Suite, SharePoint, Google Apps
• Strong verbal and written communication skills, including the ability to effectively interact with customers
• Problem-solving skills to resolve operational issues
• Highly organized to handle multitasking and support a variety of projects and departments concurrently
• Observe all safety requirements and conduct all duties in a safe and proper manner

Preferred Qualifications

• Knowledge of manufacturing or material fulfillment operations
• Experience with NetSuite, Coupa, SQL, Power BI, Power Query, Adobe Design Suite

Work Environment

Regularly required to work at a desk in an indoor office environment with a moderate noise level. The employee is frequently in a warehouse production environment exposed to fumes, airborne particles, and chemicals. Regularly requires talking, hearing, seeing, and often reaching with hands. Regularly requires standing and walking. Regularly requires use of a computer keyboard, mouse, telephone, and other office equipment.