Operations Coordinator

Responsibilities

• Customer service operations — managing day-to-day customer inquiries, resolving issues, and monitoring KPIs across service channels
• Vendor and supplier management — handling vendor communications, contract negotiations and signing, full-cycle procurement, and tracking deliverables, invoices, and POs
• Inventory and supply chain experience — managing shipments, stock levels, and distribution workflows
• CRM and operational platform management — hands-on with tools like Salesforce, Zoho, or similar; optimizing platform usage for tracking, documentation, and reporting
• Employee lifecycle management — supporting full-cycle HR including sourcing, recruiting, onboarding, offboarding, and benefits administration
• Payroll processing — coordinating payroll for company
• Employee records and document management — maintaining organized, up-to-date digital and physical employee documentation
• Office and facilities support — managing office supplies, food, and maintenance needs to keep day-to-day operations running smoothly
• Meeting coordination and prep — preparing agendas, capturing notes, and tracking action items
• Financial and accounting support — assisting with sales tax, bookkeeping, and accounting activities
• Process documentation — building, improving, and implementing SOPs, GMPs, and other operational process documentation
• Strategic operations support — contributing to company-wide operational initiatives and quarterly priorities

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's is a plus
• Proficiency in Office 365
• Strong written and verbal communication skills
• High attention to detail and accuracy in documentation and data entry
• Strong multitasker who can own day-to-day execution from start to finish with minimal oversight
• Proactive problem-solver who can anticipate needs before being asked
• Comfortable handling confidential and sensitive information with discretion
• HR experience is a plus
• B2B sales experience is a plus