Operations Coordinator
Job Summary
The Operations Coordinator coordinates and executes all key employee, customer, and commercial teams tours at the West Henrietta facility, managing logistics, vendors, schedules, and on-site support to ensure smooth, high-quality experiences that align with site priorities and operational needs. Aligns with corporate guidelines on branding and supporting commercial teams with key customer interactions. Lead engagement teams to drive engagement activities. Act as a backup to the current administrative assistant and receptionist when necessary.
Responsibilities
- Partner with corporate marketing, communications, and professional affairs to plan and schedule plant tours in coordination with Operations and the commercial organizations.
- Conduct engaging, accurate, and safety-compliant tours.
- Prepare facility readiness (badges, PPE kits, demo materials, rooms, signage).
- Maintain visitor logs, NDAs, acknowledgments, and version-controlled talking points.
- Keep visual aids, route maps, and content aligned with current processes.
- Develop and maintain tour guide materials.
- Provide post-tour follow-up and feedback collection.
Qualifications
- Knowledge of Microsoft Office Suite with proficiency in Excel.
- Experience with ERP systems and Warehouse Management systems.
- Presentation skills.
- Proven ability to prioritize and manage multiple tasks efficiently.
- Skilled in managing customer expectations and requests with a solutions-oriented approach.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams and all levels of management.
- Demonstrated strength in project management and organizational capabilities.
- Highly focused on delivering exceptional customer service on multiple platforms.
Work Environment
Normal warehouse and office environment with some exposure to dust, heat, cold, and noise. Experience: 5+ years experience in event planning and management, Warehouse and distribution knowledge preferred. 5+ travel planning and arrangements.
Education
Associates Degree Required. Bachelors Degree preferred.