Operations Coordinator

About the role

BrandSafway is seeking an Operations Coordinator to oversee the day-to-day operations of our Hoist Group facility. This is a unique opportunity for an operations professional who enjoys wearing multiple hats and serving as the central point of coordination for a busy, customer-focused operation.

Responsibilities

• Lead Daily Facility Operations
• Serve as the primary operational coordinator for a standalone Hoist Group facility.
• Support the day-to-day management of branch activities, ensuring efficient workflow and customer responsiveness.
• Cover office, yard, and project activities to ensure operational success.
• Partner with field teams and leadership to support project execution and customer satisfaction.
• Create and open new jobs within company systems.
• Maintain accurate project records, documentation, and operational data.
• Process project billing, track job status, and assist with financial reporting activities.
• Ensure all project documentation is complete, accurate, and submitted in a timely manner.
• Coordinate procurement activities and purchase orders for equipment, materials, and supplies needed to support branch operations and customer projects.
• Work closely with vendors and internal stakeholders to ensure timely delivery of requested materials.
• Track inventory levels and assist with forecasting branch operational needs.
• Maintain strong relationships with suppliers and service providers.
• Schedule and coordinate equipment deliveries, pickups, and transportation activities.
• Communicate with customers, drivers, field personnel, and project teams to ensure seamless project support.
• Monitor schedules and proactively address potential delays or operational challenges.
• Ensure equipment and materials are available to support customer timelines.
• Act as a key point of contact for customers and internal teams.
• Aid in supporting customer inquiries, project scheduling requests, and operational needs.
• Aid in maintaining strong customer relationships through outstanding communication and service.
• Collaborate with sales and operations teams to support business growth and customer retention.
• Identify opportunities to improve processes, increase efficiency, and enhance the overall customer experience.
• Assist leadership with operational reporting, workload planning, and process optimization.
• Maintain compliance with company policies, procedures, and safety expectations.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• 3+ years of experience in operations, logistics, project coordination, branch administration, construction administration, or a related field.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Preferred experience supporting construction, industrial, equipment rental, hoist, scaffolding, access, or specialty contracting operations.
• Experience with job costing, billing, purchase orders, procurement, and scheduling.

What Makes You Successful

• Strong sense of ownership and accountability.
• Ability to balance administrative, operational, and customer-facing responsibilities.
• Excellent attention to detail and follow-through.
• Problem-solving mindset with the ability to work independently.
• Strong relationship-building skills and a team-first attitude.
• Desire to grow into operational leadership roles.

Why Join BrandSafway?

At BrandSafway, our people are the foundation of our success. As an Operations Coordinator, you'll gain valuable experience overseeing the daily functions of a specialized operation while developing the skills needed for future leadership opportunities. This role is more than administrative support, it's an opportunity to run the day-to-day operations of a facility, coordinate critical business functions, and serve as a key contributor to the success of the branch. BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan.

About Us

BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today’s BrandSafway is At Work For You® — leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive.