Operations Coordinator

About the role

Atlantic Pacific Companies is seeking a highly analytical and detail-oriented Operations Coordinator. The Operations Coordinator supports the day-to-day operational efficiency of Atlantic Pacific Companies by coordinating activities across the property portfolio, supporting centralization initiatives, ensuring compliance, and providing guidance and training to on-site and regional teams.

Essential Duties and Responsibilities

• Support the centralization of property management operations by developing and implementing standardized processes, workflows, and best practices across the property portfolio.
• Assist in executing operational projects, initiatives, and programs that improve overall efficiency, communication, and workflow.
• Review and evaluate Standard Operating Procedures and policies; provide recommendations and assist with updates as needed.
• Conduct property management software and resident lease file audits to ensure compliance with company standards and Fair Housing regulations; provide findings and recommendations.
• Monitor property compliance with local, state, and national licenses, permits, and contracts; perform on-site file audits to identify risk areas.
• Support leadership in rolling out new centralized functions.
• Review and evaluate lease contracts, vendor agreements, and other operational contracts for accuracy and adherence to company standards.
• Identify discrepancies, flag potential risks, and communicate findings to the appropriate leadership team members.
• Ensure all executed agreements meet regulatory and company requirements, escalating concerns when necessary.
• Maintain accurate records of account activity and provide regular status updates.
• Compile, review, and distribute operational reports to support day-to-day business operations and organizational reporting needs.
• Pull and analyze data from Property Management Software (OneSite, Yardi, or equivalent) to support operational decisions.
• Manage the employee commission and bonus program; audit files to ensure correct payments and advise management on errors.
• Serve as a key point of contact and resource for on-site teams, regional managers, and corporate staff - providing support, guidance, and timely responses to inquiries.
• Travel to local and out-of-state properties as needed to provide on-site operational support, auditing, and onboarding assistance.
• Conduct training sessions with on-site and regional staff on updated policies, procedures, and operational best practices.
• Foster a collaborative, knowledge-sharing culture across teams by maintaining open lines of communication and consistent follow-through.

Qualifications

• High School diploma required; bachelor's degree or associate degree strongly preferred.
• Minimum 2–3 years of experience in property management operations, real estate, or a related field.
• Experience using OneSite, Yardi, or other Property Management Software is a plus.
• Must be comfortable with occasional travel to properties in assigned.
• Strong proficiency in Microsoft Excel (including formulas, pivot tables, and data analysis).
• Proficiency in Microsoft Word, PowerPoint, and Outlook.
• Familiarity with multifamily property management and accounting software such as Yardi and RealPage is preferred, along with the ability to quickly learn new reporting systems.