Operations Coordinator

Job Summary

The Operations Coordinator is responsible for providing hands-on leadership and daily oversight of Operations and Safety personnel working throughout Downtown Cincinnati, Over-the-Rhine, and designated civic spaces. This position plays a critical role in maintaining a clean, safe, and welcoming environment through proactive supervision, employee development, strategic deployment of resources, and consistent enforcement of established rules and standards.

Tasks and Responsibilities

• Coordinate daily supervision, direction, and support to Operations personnel working throughout assigned districts and civic spaces.
• Aid in employee deployment and resource allocation to support visibility, responsiveness, and operational needs.
• Conduct daily deployment meetings, regular patrols, site inspections, and observations to monitor activity levels and operational standards.
• Ensure cleanliness and ambassador presence around large events.
• Provide day-to-day guidance, support, and on-the-job training to employees while reinforcing professionalism, accountability, and customer service expectations.
• Maintain positive working relationships with businesses, residents, visitors, city agencies, and public safety partners.
• Assist with staffing adjustments, special projects, special events, and operational priorities as needed.
• Participate in meetings with management as needed.

Site Oversight

• Conduct routine inspections of assigned districts and civic spaces to identify cleanliness, maintenance, safety, and operational concerns.
• Communicate maintenance, repair, and operational needs to appropriate departments or service providers and follow up on outstanding issues.
• Help maintain clean, safe, and welcoming public spaces consistent with 3CDC standards.

Equipment Management

• Operate vehicles as needed in alignment with provided training and expectations.
• Maintain the condition, inventory, and proper use of equipment, vehicles, and supplies.
• Cookordination equipment needs, report maintenance concerns, and assist in inventory management.