Operations Control Manager, Executive Director
About the role
Step into a pivotal role where your expertise in control management will help enable the responsible adoption of artificial intelligence across Operations. You'll have the opportunity to drive impactful change, strengthen the control environment, and advance your career. As an Operations Control Manager in Consumer and Community Banking, you will lead a team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations. You will provide strategic leadership in managing compliance and operational risks, promoting the consistent application of governance requirements, and driving practical, innovative enhancements.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
Responsibilities
- Lead a high-performing team providing control oversight for an Operations product organization and strategic guidance supporting the responsible adoption of AI across Consumer and Community Banking Operations.
- Provide strategic leadership in identifying, assessing, and managing compliance and operational risks.