Operations Consultant - Patient Experience

About the role

The Operations Consultant works independently and as a team member in a broad range of division activities. These activities may include, but are not limited to technology planning, development and maintenance of project management and system development methodologies, special training assignments, other specific projects, departmental marketing, research and development, scorecard and dashboard development. Leads and support system planning activities and overall service or division design; collaborating with Senior Operations Consultants and leadership. Promotes excellent client and division relationships.

Responsibilities

• Leads and support system planning activities and overall service or division design; collaborating with Senior Operations Consultants and leadership.
• Promotes excellent client and division relationships.
• Serves as a resource for the acquisition and dissemination of new healthcare practice knowledge and information science knowledge and trends.
• Works cooperatively with senior administrative and clinical leadership within, and across assigned divisions to identify improvement opportunities, establish expectations for improvement initiatives, and determine resources needed to accomplish goals.
• Conducts timely and successful consulting engagements, such as system assessments, acquisitions, performance improvement or workflow reviews, and other consulting engagements as assigned.
• Provides direction for clients, staff, and vendors to resolve problems and difficulties within a given project and business practices.
• Develops standards and methodologies for the department.
• Conducts research and/or development for strategic projects.
• Participates in meetings as assigned and other committees/task forces.
• Represents the functional leader or department in the requesting, designing, and implementation of services.
• Provides leadership to other levels of consultants and assists in their education and development.
• Develops summary, detail and dashboard reports and management summaries which present data findings in a professional, concise and readable format.
• Administers end-user technology applications in a compliant manner and according to established processes.

Requirements

• Bachelor's degree or 4 years of experience can be used in lieu of degree.
• 3 or more years of experience in leadership, consulting, analysis, project management or performance improvement.
• Excellent oral and written communications skills, knowledge of business practices, positive attitude, self-motivated, ability to work with minimal direction, ability to lead, and adapt to change.
• Experience should include the use of the Microsoft Office suite, project management software or tools, and performance improvement methodologies.
• Must possess advanced knowledge of Microsoft Excel.

Pay

Compensation Range $57,616.00 - $86,424.00. Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.

Benefits

• Comprehensive Medical, Dental, & Vision Benefits.
• Employer Funded Pension Plan, vested after five years (Voluntary 403B).
• Paid Time Off (accrued from day one).
• Onsite fitness studios and discounts to our Carilion Wellness centers.
• Access to our health and wellness app, Personify Health.
• Discounts on childcare.
• Continued education and training.