Operations Coordinator - Patient Experience

Job Requirements

The Operations Coordinator supports the leadership team in operational processes, performing and overseeing a variety of administrative and fiscal operations.

• Financial Responsibilities:
  • Managing all check requests and travel and education funds for the department
  • Ordering supplies and capital equipment
  • Keeping detailed records
  • Ensuring appropriate cost accounting
  • Analyzing and reporting significant variances in budgets and financial reports
• Human Resource Responsibilities:
  • Ensuring compliance and confidentiality with personnel records based on hospital policies and regulatory standards for all associates
  • Creating and maintaining a detailed master file spreadsheet of associates
• Quality Responsibilities:
  • Expertise in ISO standards or ISO certification
  • Collecting and analyzing quality and/or process improvement data
  • Creating departmental graphs and reports for leaders
  • Standardizing departmental forms and policies
  • Maintaining chemical inventory
• Other Responsibilities:
  • CPR Instructor Certification within one year
  • Creating and maintaining a scheduling system and a pool of instructors
  • Acting as the liaison with General Council
  • Reviewing and facilitating new departmental contracts
  • Maintaining logs and due dates of current contracts
  • Proactively coordinating the renewal, amendments, and/or termination of existing contracts
  • Coordinating and facilitating meetings, program functions, and/or special events
  • Creating PowerPoint presentations, marketing panel cards, departmental newsletters, and updating the Rehab intranet site

Minimum Requirements:

• Education: Associate Degree or five (5) years office experience
• Experience: Two (2) years office experience (Bachelor's degree may be substituted for experience)
• Licenses/Registrations/Certifications: N/A

PREFERRED REQUIREMENTS:

• Education: Bachelor's Degree in Business, Health Care Administration, or related field
• Experience: Five (5) years office experience in healthcare setting
• Licenses/Registrations/Certifications: N/A

Core Job Responsibilities

• Adheres to all Standards of Behavior
• Maintains accurate and complete personnel file for all Rehabilitation Services associates
• Processes check requests and maintain expense log for employee CEU funds
• Maintains and updates intranet website for Rehab Services
• Coordinates meetings for management, including room reservations, agendas, and/or minutes
• Assists in ordering supplies and capital equipment
• Acts as the legal liaison for the department
• Attends departmental and hospital committees and meetings
• Completes other duties as assigned

Additional Qualifications:

• Must have a pleasant, friendly personality
• Must exhibit patience, flexibility, sensitivity, and respect when dealing with public, patients, co-workers, and physicians
• Must be an effective communicator and possess a team-oriented spirit
• Must strive for 100% accuracy in all assignments to support high quality patient care
• Careful attention to detail is required to prevent errors in patient data, and reporting
• Will assist in the training of new employees and cross training of new or current employees
• Must be in good physical condition
• Must have good oral and written communication skills
• Must be able to function effectively in stressful and demanding conditions
• Must be able to withstand many hours of sitting and standing
• Must be able to work as a team member with physicians, coworkers, patients, and other hospital departments