Operations Compliance Processor (Time Operations)

This is a hybrid role with the expectation that work will regularly take place both inside and outside of our Raleigh, NC office. Candidates must live within a commutable distance to the Raleigh office.

About the role

This position manages and maintains IRAs and documentation for IRAs, CDs, and other Time Deposit Accounts. Responsibilities include transaction processing, handling external requests for client information, complying with government and company requests, and performing administrative duties to support client service objectives. The role ensures regulatory compliance and accurate reporting by reviewing business processes, documentation, systems, and accounts.

Responsibilities

• Review & Maintenance: Maintain the integrity of information reporting systems through daily upkeep. Ensure all documentation is present and correct, accounts are properly set up, and access is monitored. Add, modify, and maintain accounts to comply with regulations and requests. Review regulatory holds placed on accounts by branch associates and take corrective actions as needed.
• Business Support: Provide client service, support, and communication throughout account and compliance activities. Perform operational and administrative tasks in response to client requests.
• Compliance Proficiency: Maintain knowledge of applicable laws, regulations, agencies, and policies. Ensure compliance through appropriate actions.

Requirements

• High School Diploma or GED.
• 2 years of experience in Operations or Administrative roles.

Skills

• Ability to complete an alphanumeric assessment.
• Preferred: Knowledge of Hogan, Onbase, Pathway, and mainframe systems.
• Preferred: Experience with banking products such as CDs (Time-Based Accounts) and IRAs.
• Preferred: Ability to take and manage notes during training.
• Preferred: Ability to multitask in a high call volume environment.
• Preferred: General understanding of GL balancing and tax reporting.
• Preferred: Proficiency in Microsoft Suite (Excel, Outlook, etc.).

Benefits

First Citizens Bank offers a competitive and thoughtfully designed benefits program. More information can be found at https://jobs.firstcitizens.com/benefits.