Operations, Compliance & Implementation Specialist

Brand: Workwell North America – America – San Diego, California

This role can either be hybrid (2 days in the San Diego office) or fully remote within the US.

About the role

You’ll play a key role in supporting the successful delivery and continuous improvement of Workwell MSP programmes. Working closely with clients, suppliers, Programme Managers, and internal stakeholders, you’ll help ensure operational excellence, regulatory compliance, accurate reporting, and the smooth implementation of new programmes and service enhancements. This is a highly collaborative role that combines operations, compliance, implementation, analytics, and process improvement, ideal for someone who enjoys working across multiple workstreams in a fast-paced environment.

Responsibilities

• Support the day-to-day operation of MSP programmes, ensuring service levels, KPIs, and client expectations are consistently achieved.
• Act as a key point of contact for suppliers and internal stakeholders, resolving queries and escalating issues where required.
• Maintain accurate programme data, supplier records, and documentation across internal systems.
• Support supplier engagement activities, including communications, performance monitoring, and programme participation.
• Assist with the implementation of new MSP clients, programme launches, and service expansions.
• Coordinate supplier onboarding activities, including due diligence checks, compliance verification, and system setup.
• Deliver training and guidance to suppliers and stakeholders on programme processes and systems.
• Create and maintain implementation plans, timelines, and supporting documentation.
• Produce regular and ad hoc reports covering spend analytics, supplier performance, fill rates, cycle times, and financial metrics.
• Analyse data to identify trends, risks, and opportunities, providing recommendations for improvement.
• Ensure the accuracy, integrity, and consistency of data across VMS and reporting platforms.
• Manage compliance activities, including supplier audits, documentation reviews, contract compliance, and insurance certification tracking.
• Maintain compliance calendars to monitor audits, renewals, and key programme milestones.
• Conduct audits across onboarding, offboarding, pay rates, and programme documentation to identify and mitigate risk.
• Support system enhancements, testing activities, and process improvement initiatives.
• Drive standardisation of processes, templates, and best practices across MSP programmes.

Requirements

• Experience within MSP, recruitment, workforce solutions, vendor management, or a similar operational environment.
• Experience with Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, or similar platforms.
• Experience supporting programme implementation, operations, compliance, analytics, or process improvement initiatives.
• Highly organised, with excellent attention to detail and the ability to manage multiple priorities simultaneously.
• Strong analytical skills and enjoys using data to identify trends, solve problems, and support decision-making.
• Confident communicator who can build strong relationships with clients, suppliers, and internal stakeholders.
• Proactive and solutions-focused approach, with the ability to work effectively in a fast-paced environment.
• Experience managing compliance activities, audits, supplier documentation, or regulatory requirements.
• Comfortable working with Microsoft Excel and reporting tools; experience with Power BI or Tableau is advantageous.
• Enjoys collaborating across teams and contributing to continuous improvement initiatives.
• Project coordination or project management experience, ideally within a service delivery, MSP, or operational setting.

Pay

$40,000 – $65,000

Schedule

Monday – Friday