Operations & Community Engagement Fellow

Key Responsibilities

• Work directly with staff members across all age groups and technical proficiency levels to implement organizational cybersecurity measures, ensuring all team members understand and adopt security best practices.
• Develop and deliver accessible training materials and one-on-one support sessions that meet staff where they are in their technical journey.
• Serve as a responsive, patient resource for staff technology questions and concerns.

Pride Membership Engagement

• Research, evaluate, and track Pride events across Florida to determine which events align with Equality Florida's Tier 1 Pride program engagement strategy.
• Assist in coordinating logistics for Tier 1 Pride event participation, including staff scheduling, registration processes, and vendor coordination.
• Manage relationships with third-party vendors and event organizers to ensure smooth collaboration and successful event execution.
• Collect and organize data from Pride engagements to inform future event strategy and measure community impact.

Community Engagement

• Design and implement systems and tools that strengthen the volunteer experience, from recruitment through retention, ensuring volunteers feel valued and connected to our mission.
• Aid in developing processes that enhance member engagement and deepen relationships with Equality Florida's membership base.
• Create tracking mechanisms and databases to maintain organized records of volunteer and member interactions.
• Identify opportunities to improve communication, recognition, and engagement touchpoints throughout the volunteer and member lifecycle.
• Collaborate with program staff to align community engagement efforts with organizational priorities and campaigns.

Qualifications

• Technical proficiency with common software platforms, device configuration, and troubleshooting — the Fellow will be supporting staff with varied technical backgrounds and must be comfortable with both Mac and PC environments.
• Experience or demonstrated interest in training, teaching, or technical support roles — particularly in contexts requiring patience and the ability to explain technical concepts to non-technical audiences.
• Experience or strong interest in non-profit operations work — including project coordination, event logistics, database management, or volunteer coordination.
• Strong organizational skills and attention to detail — the ability to manage multiple concurrent projects with competing deadlines.
• Excellent interpersonal and communication skills — both written and verbal, with the ability to build rapport with diverse stakeholders.
• A self-directed work style with collaborative instincts — comfortable working independently while knowing when to ask questions and seek support.

Professional Experiences and Background

• Proficiency in Google Workspace, and common communication platforms; willingness to learn new software systems quickly.
• Experience or strong interest in non-profit operations work — including project coordination, event logistics, database management, or volunteer coordination.
• Strong organizational skills and attention to detail — the ability to manage multiple concurrent projects with competing deadlines.
• Excellent interpersonal and communication skills — both written and verbal, with the ability to build rapport with diverse stakeholders.
• A self-directed work style with collaborative instincts — comfortable working independently while knowing when to ask questions and seek support.

What Else You Should Know

• The position is temporary, part time and the applicant can live anywhere in Florida.
• The compensation for this position is $15/hour.
• This position will be expected to work 10 hours per week.
• Equality Florida offers benefits, including full medical and dental coverage, generous paid time off, and retirement benefits.
• The Operations & Community Engagement Fellow is expected to begin September 9th, 2026 with a tentative end date of November 13th, 2026.