Operations & Collections Specialist

Duties And Responsibilities

• Processes, maintains, monitors, and reconciles electronic transmission of data between Ellucian Colleague and all external partners such as Unisa, ELM, Nelnet, Dept of Ed, CSAC, COD, NSLDS, collection agencies, etc.
• Affords assistance with analysis and preparation of data for internal and external reporting using current ERP system, Business Objects Web Intelligence, Informer, Microsoft Excel and other reporting and analytic software.
• Serves as a technical resource for Student Financial Services staff and collaborates with campus departments to support student financial operations, regulatory compliance, and institutional objectives.
• Coordinates with other departments on campus to support financial operations and Federal and State compliance requirements, University policies, and procedures.
• Ensures quality and distribution of daily, weekly, and monthly reports using systems such as Colleague, Business Objects, Informer, Excel, and Slate.
• Creates and reviews active and inactive aging reports, monthly collection reports, and maintains aggregate collections and past due data for reporting.
• Reviews delinquent student accounts, assigns accounts to collection agencies when appropriate, sends past due notices, and determines collection actions in accordance with institutional policies.
• Places and removes holds on student accounts for non-payment.
• Takes in person check payments, disburses financial aid and payments to accounts, reconciles and facilitates payment plans, and contacts the payment processor to maintain accurate records.
• Takes outgoing calls as needed for past due accounts.
• Maintains department confidence and safeguards operations by keeping information confidential.
• Adheres to all safety and housekeeping policies and procedures.

Qualifications

• High school diploma or equivalent supplemented with two years of additional college- level coursework or specialized training in a related field.
• Three years of related experience in a similar position.