Operations Clerk II

Role Definition and Key Responsibilities

Create and maintain a safe working environment and culture within the organization.

Ability to create orders for quoted jobs or installations with multiple processes in SAP of limited complexity but with unique job requirements.

Collaborate with internal and external customers, focusing on prioritizing and meeting their needs and expectations.

• Investigate, analyze, and resolve accounts receivable issues and inquiries to completion, with a focus on accuracy and customer satisfaction.
• Review, analyze, and cleanse data.
• Actioning resolution for customer orders when purchase orders are flagged for non-compliance.
• Able to perform non-routine tasks related to customer issues and resolution.
• Resolve issues from third-party processor of customers' orders of limited complexity.

Education & Experience Requirements

• High school diploma or equivalent plus 3 years of applicable work experience.
• Bachelor’s degree with demonstrated capability in comparable work.

Skill Requirements

• An analytical mindset with strong problem-solving abilities.
• Able to independently research and resolve discrepancies while balancing priorities and meeting deadlines.
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership.
• Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks.
• Able to collaborate with other disciplines.
• Understand concepts in execution, broader organizational impact, and strong organization skills.
• Exceptional communication skills.
• Strong user of standard Microsoft Office applications (Outlook, Word, Excel, Teams, PowerPoint).
• ERP experience required.
• Strong understanding of typical IT business tools; adapt at learning new programs quickly.
• Fluency in a field service or CRM application like (MS Field Service or MS CRM).

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible.
• Matching professionals with the right IT jobs and career opportunities.

AI-Assisted Interview Experience

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

Your Rights as a Candidate

• Request a non-AI interview path.
• Request how your data is being used.
• Request access to transcripts or interview recordings.
• Request deletion of your AI-recorded interview.
• Receive clear, timely communication.

Commitment

We are committed to a hiring process that is:

• Transparent.
• Compliant.
• Equitable.
• Powered by innovative technology that enhances not replaces human judgment.

Equal Employment Opportunity

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.