Operations Clerk

Responsibilities

• Prepare documents for scanning and data entry
• Process transactions in policy administration systems
• Support mail operations
• Assist with departmental goals

Requirements

• Assign daily workflows based on volume to ensure results as outlined in the department’s production metrics
• Receives, sorts, opens, and incoming mail
• Scans policy correspondence, payments, etc. for incoming mail
• Data enter and create activities in Policy Center and CGI policy administration systems
• Prepare premium payments, date coupon, scan, batch checks and run tapes for all batches
• Review and route TWIA and TFPA incoming faxes and emails
• Prepare and scan TWIA and TFPA incoming claims mail
• Prepares old policies for back scanning and back scans
• Processes all returned correspondence
• Provide customer service to other departments concerning mailroom and parcel services
• Processing and sorting of incoming and outgoing mail to include: USPS, UPS, other mail carriers, overnight deliveries, and deliveries from outside vendors
• Internal mail pickup and delivery
• Other assigned duties

Qualifications

• High school education or GED
• Two (2) years of clerical/support experience

Skills

• Basic knowledge of property insurance and underwriting guidelines
• Basic computer skills, including MS Office
• Knowledge of automated/paperless systems
• Time management and prioritization skills in a constantly changing environment
• Clerical knowledge of administrative procedures and systems
• Knowledge of “Windows” based computer system
• Knowledge of Microsoft Word and Microsoft Excel

Benefits

This is a contract opportunity based at TWIA's headquarters in South Austin, Texas. The position requires onsite work and offers a flexible schedule, with start times between 7:00 a.m. and 8:00 a.m. Employees work an eight-hour day, with a one-hour lunch break.

Pay

The role pays $20/hr.

Schedule

This role requires onsite work and offers a flexible schedule, with start times between 7:00 a.m. and 8:00 a.m. Employees work an eight-hour day, with a one-hour lunch break.

Location

TWIA Headquarters
4801 Southwest Parkway, Building One, Suite 200
Austin, TX 78735