Operations Clerk

About the role

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods.

Responsibilities

• Route accounts using routing software
• Enter and edit daily driver DVIR logs
• Help with the daily driver check-in process
• Monitor, correct, and edit route sheet information as needed
• Provide support for the Customer Service Center; troubleshoot missed customers and attempt resolution by communicating with Drivers and/or Route Managers
• Act as liaison between sales, operations, and customer service to help resolve routing and service issues
• Assist supervisors and managers with various administrative projects
• Assist in dispatch as needed, and during part of the shift and cover for dispatch during times of absence or leave
• Process invoices and create and track purchase orders
• Serve as back up to scale house and service scale tickets for customers as needed
• Run & complete reports as required
• Order supplies as needed for business
• Perform other duties as assigned

Skills & Abilities

• Must possess knowledge of service area, ability to read maps and give directions
• General knowledge of office functions
• Must be able to react well under pressure and treat others with respect
• Must be able to work independently, identify issues, make decisions, assist management, and resolve problems
• Ability to multi task and time management
• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers

Experience & Knowledge

• Waste industry experience, a plus
• Computer proficiency in Windows and Microsoft applications; AS400, RouteSmart, and IPak experience, a plus
• 2 years of Data entry proficiency and experience is preferred

Requirements

• Physical Requirements in a Regular Workday:
  • Rarely lifting/carrying a max of 35 lbs
  • Rarely pushing/pulling a max of 10 lbs
  • Continuously sitting
  • Occasionally standing/walking
• Additional Working Conditions/Aspects:
  • Possible exposure to high traffic conditions and/or tight driving areas
  • Exposure to residential and commercial waste
  • Ability to travel between offices, as required
  • Ability to work overtime, weekends, and/or holidays
  • Legally eligible to work in the United States
  • Valid driver’s license (if applicable)
  • Must successfully complete pre-employment testing
  • Must be able to read and speak the English language

Benefits

• Competitive