Operations Clerk

UPPCO is hiring an Operations Clerk to join their team in Hancock, Michigan. In this role, you're an important part of keeping electric utility operations running smoothly. You'll work with customers, field crews, and operations teams to coordinate service requests, schedule work, and keep information accurate and up to date. Every day brings something different, and your work helps keep the lights on across the Upper Peninsula.

Pay

$25.37 per hour.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with up to a 5% company match
• Additional insurances at no cost to you: short and long-term disability, medical emergency transport, basic life, accidental death & dismemberment, and employee assistance
• Generous paid time off and nine paid holidays

Schedule

Full-time position typically working five 8-hour days per week, with overtime as needed.

Responsibilities

• Support daily utility operations by coordinating work requests, appointments, and field crew schedules
• Communicate with customers, contractors, and crews by phone, radio, and computer
• Process and maintain records, including work orders, permits, inspections, billing, and service requests
• Enter and track information using spreadsheets, databases, and work management systems
• Assist during power outages and storms by supporting crew dispatch, outage communications, and service restoration efforts
• Keep things organized and moving while juggling multiple requests and changing priorities

Requirements

• High school diploma or equivalent required; additional education in electric utility operations is a bonus, but not required
• Strong computer skills, including Excel, Word, typing, and data entry are required
• Good communication, customer service, and organizational skills
• Ability to multitask, stay accurate, and work well under pressure
• Comfortable working with numbers, records, maps, and technical information
• Willingness to learn utility operations, procedures, and safety standards
• Ability to work independently and collaboratively
• Valid Michigan driver's license is required
• Must live within 30 road miles of Hancock and maintain personal telephone service
• Willingness to travel to other UPPCO work locations, as needed