Operations Clerk

About the Role

First Advantage fosters a global inclusive workforce devoted to diverse voices and empowering team members to be their authentic selves. As an Operations Clerk, you will provide cross-functional operational support across multiple business functions, including Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support. While assigned to a primary department, you will be fully cross-trained and may be assigned work across all Operations Processing & Support functions based on business needs, workload demands, and service level agreement (SLA) requirements. This role requires strong attention to detail, organizational skills, customer focus, and the ability to accurately process time-sensitive work while maintaining quality standards.

This role is located fully onsite at our Fishers, Indiana site. Individual must be authorized and working from the United States.

Responsibilities

• 60%: Cross-Functional Operations Support
  • Become fully cross-trained and proficient in all functional areas within Operations Processing & Support.
  • Support business continuity by assisting across Badge Fulfillment, Clinical Services Shipping, Mailroom Operations, and Onsite Operations Support as workload demands require.
  • Provide administrative and clerical support for operational functions.
  • Maintain compliance with departmental Standard Operating Procedures (SOPs), quality standards, and service level agreements.
  • Perform additional duties and special projects as assigned.
• 10%: Badge Fulfillment
  • Accurately print, package, and ship badges for badging clients.
  • Process badge fulfillment requests within established service levels.
  • Maintain inventory of badge production materials and supplies.
  • Monitor and resolve badge-related issues through communication with Customer Service and internal stakeholders.
  • Maintain accurate records and documentation related to badge production and fulfillment.
• 10%: Onsite Operations Support
  • Assist with onsite facility-related operational tasks as assigned.
  • Provide visitor support when needed.
  • Support office operations, supply management, and general administrative activities.
  • Assist with office organization, equipment coordination, and other onsite operational requirements.
• 10%: Mailroom Operations
  • Receive, open, sort, scan, print, copy, email, fax, and distribute incoming mail according to departmental procedures.
  • Process and prepare outgoing mail for FedEx, UPS, and USPS shipments.
  • Ensure all required documents, forms, and payments are accurately assembled and addressed before mailing.
  • Maintain accurate logs and tracking records for incoming and outgoing mail.
  • Support operational departments by ensuring timely and accurate mail distribution.
• 10%: Specialist Projects
  • Provide support to other groups for specialist projects on an “as-need” basis.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 1 year of experience in administrative, mailroom, shipping, fulfillment, logistics, customer service, or related operational support functions preferred.
• Skills & Abilities:
  • Strong attention to detail and commitment to quality.
  • Effective written and verbal communication skills.
  • Strong organizational and time-management skills.
  • Ability to multitask and adapt to changing business priorities.
  • Proficiency with Microsoft Office applications and data entry systems.
  • Ability to follow documented procedures and maintain confidentiality.
  • Customer-focused mindset with a collaborative team orientation.
  • Ability to work independently with minimal supervision while managing multiple responsibilities.
  • Demonstrated reliability, accountability, and flexibility.

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• Regularly required to communicate effectively through speaking and hearing; sit, stand, walk, bend, reach, balance, stoop, kneel, crouch, and climb stairs.
• Use hands and fingers to handle, operate, and manipulate office equipment, documents, materials, and supplies.
• Sit or stand for extended periods while performing operational, administrative, shipping, mailing, and badge fulfillment activities.
• Frequently perform repetitive tasks involving data entry, document processing, badge production, mail handling, and use of standard office equipment, including computers, printers, scanners, copiers, telephones, and mail processing equipment.
• Ability to lift, carry, move, and transport materials, packages, mail, and supplies weighing up to 50 pounds on an occasional basis.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus as needed to perform detailed work accurately.

Working Environment

Normal office environment.

Pay

The salary for this position is $18 per hour USD. This reflects our good faith estimate to pay fairly based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other relevant factors.

Benefits

• Medical, Vision, Dental, and supplementary benefit plans.
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP).
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays.
• Access to tech and growth opportunities, and leaders who want you to succeed.