Operations Change Delivery Lead - Omaha, Nebraska

Job Overview

Responsibilities

• Cook reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Coordinate end-to-end delivery activities across business and technology workstreams on multiple concurrent projects
• Partner with business owners and IT managers to align priorities, timelines, dependencies, resources, and deliverables
• Develop and maintain integrated project plans, dashboards, and delivery trackers that reflect both Agile sprint cadences and traditional milestone-based schedules
• Identify, escalate, and help resolve cross-functional blockers, risks, and issues before they impact delivery
• Facilitate key project ceremonies including planning meetings, kick-offs, problem solving sessions, status reviews, dependency meetings, and retrospectives; synthesize outcomes into clear action items and decisions
• Coordinate with various stakeholders and partners to ensure aligned expectations throughout delivery
• Partner with business units to develop and execute change management strategies and plans including stakeholder engagement, communications, and readiness assessments
• Apply structured change management frameworks to proactively drive user adoption and minimize resistance
• Conduct impact assessments to understand people, process, and technology implications of project changes
• Work with teams to create targeted communications and training materials tailored to diverse audiences across business units
• Maintain RAID logs (Risks, Assumptions, Issues, Dependencies, Decisions) and ensure timely resolution and escalation paths
• Establish and manage governance checkpoints, decision gates, and accountability mechanisms
• Track and report on benefits realization milestones, ensuring projects deliver measurable value beyond go-live
• Build and sustain strong working relationships with business unit leaders, IT partners, and frontline staff
• Serve as a neutral, objective voice to proactively surface dependencies and competing priorities and partner with teams to facilitate productive resolution

Qualifications

• Equivalent combination of education and experience is considered.
• Bachelor’s Degree or an equivalent combination of education and experience in lieu of degree.
• Minimum of six(6) years’ experience performing project management duties in a financial services environment.
• Minimum of three (3) years demonstrated success delivering both business-facing and technology-enabled high-risk or high-value projects in a cross-functional environment.
• Proficient and comfortable operating in an agile and hybrid delivery environment.
• Proven experience applying project and change management best practices.
• Excellent written and verbal communication skills required.
• Experience with influencing, motivating, and mobilizing teams and business partners, as well as interacting with executive leaders.
• Collaborative, team-oriented disposition; Proven ability to manage multiple priorities simultaneously without direct authority over project resources.
• Ability to translate technical complexity into clear business language.
• Strong attention to detail, paired with the ability to see the bigger picture and make meaningful connections.
• Sound judgement and professional maturity when navigating ambiguity, organizational complexity, or competing priorities.
• Proficiency with project and portfolio management tools such as Jira and Confluence.
• Familiarity with Salesforce preferred.
• Experience with AI preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• PMP Certification preferred
• Scaled or Lean Agile Certification preferred.
• Change Management Certification preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $69,000.00 - $131,487.00

Benefits

• Comprehensive health, dental, and vision plans
• Paid time off
• Family-friendly benefits like paid parental leave, care support, and fitness center access
• Financial wellness features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage
• Growth support via education assistance, community involvement, and volunteer opportunities

Purpose

Helping members achieve their dreams since 1935.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.