Operations Change Coordinator

FinWise Bank · Murray, UT · 5 days ago

On-siteAdministrativeFull-time

Ensure bank criteria are satisfied in accordance with established policies and procedures, and the bank’s defined risk appetite.
Work with the business and Stakeholders to understand the business needs and vision.
Work with Program Management and Project Management to maintain urgency to ensure the company's major initiatives with strategic programs are on track despite changing requirements and priorities.
Create detailed user stories and acceptance criteria to ensure each requirement is broken down enough to convey the exact business need.
Create internal test plans and test cases for changes to operations systems that outline how the testing goals will be achieved.
Document business processes and workflows.
Communicate procedural and system changes to the business.
Train business users on upcoming changes.

Leads requirement-gathering meetings, articulating complex processes and requirements with ease.
Builds relationships with employees, internal stakeholders, and managers, with a foundation of trust.
Sees the big picture while executing on the small details of a plan.
Thinks “outside the box.”
Has active listening skills.
Coordinates with others.
Has strong skills in attention to detail and the ability to thoroughly complete work tasks.
Communicates clearly, both orally and in writing.
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Shares knowledge and trains others.
Gives and receives constructive feedback.
Comfortable with technology & learns new systems quickly.
Prepares process maps and process flows.
Driven to get things done.
Experience in a fast-growing, startup environment strongly preferred.

Bachelor’s Degree in Business Management, Operations Management, Information Systems or other related field, or equivalent work experience.
Minimum two years of experience working in a change management environment.
Minimum minimum two years of experience working in a change management environment.
Minimum three to five years of previous experience in various operations and analytical related work.
Minimum previous experience as a power user of a business system.

Excellent project management skills.
PC proficient and able to thrive in a fast-paced setting.
Proficient in Microsoft Excel, PowerPoint, Word, and Outlook.
Able to sit or stand at a computer and look at a computer screen for extended periods.

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