Operations Branch Manager

About the role

Join our life-saving mission at a fast-growing healthcare company where you’ll oversee employees maintaining and delivering vital medical equipment and manage branch operations. As Team Lead, you’ll nurture a high-performing team, optimize operational performance, and ensure exceptional service to our hospital partners.

Responsibilities

• Team Leadership and Development
  • Supervise a team of two or more employees, fostering a collaborative and high-performing work environment
  • Participate in trainings to enhance team skills and maintain updated knowledge of equipment, services, and policies
• Operational Management
  • Oversee branch processes for timely equipment delivery and pick-up, ensuring operational efficiency
  • Implement policies and procedures to ensure compliance with company standards and industry regulations
• Customer Service and Relationship Management
  • Provide excellent customer service, listening and responding to our partners’ equipment needs
  • Uphold a climate of professionalism, including the use of company uniforms at all times
• Logistics and Inventory Management
  • Manage medical equipment inventory, storage, and maintenance
  • Load, secure, and carefully transport life-saving medical equipment to and from hospitals, adhering to company policies and safety standards
  • Help service, ship, and receive equipment in the branch warehouse
  • Maintain company vehicles
• Administrative and Compliance Duties
  • Input and maintain accurate digital records and prepare regular reports on customer orders, equipment maintenance, inventory tracking, and key performance metrics
• Coordination and Communication
  • Collaborate with customers, company sales representatives, logistics, customer experience, and other department team members to coordinate equipment deliveries, pickups, and support for our healthcare partners
• Additional Responsibilities
  • Travel periodically
  • Perform other duties as needed

Requirements

• One or more years of managerial experience in medical equipment rental operations
• High school graduate or equivalent
• Bachelor’s degree in business administration, healthcare management, or a related field (preferred)

Qualifications

• Ability to lead and motivate a team of direct reports, fostering a positive and inclusive work environment
• Outstanding listening, communication, and collaboration skills with the ability to maintain composure under pressure in a hospital environment
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Resourceful in a fast-paced environment with a desire for professional growth and mastery of new technologies
• Strong organizational, attention-to-detail, critical thinking, and problem-solving skills

Skills & Abilities

• Ability to work multiple shifts, including on-call as needed
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Ability to pass a DOT certification/physical
• Own a valid driver’s license