Operations Associate - Spanish & English Speaking

About the role

As an Operations Associate, you will play a crucial role in supporting the operations for our members in the United States. This full-time remote role is in the United States. You must be fluent in both Spanish and English. The schedule will require work on a weekend day. At this time, we cannot provide sponsorship for this role.

Responsibilities

• Manage various tasks related to the program's success, including member/grocery operations, support, and reporting.
• Answer members' questions.
• Help members onboard and offboard.
• Handle grocery operations.
• Assist with reporting.

Requirements

• Two years of healthcare customer experience via phone and SMS.
• Previous experience handling member support via phone.
• Previous US healthcare experience is a plus.
• Interest in food-as-medicine, startups, and community health.

Skills

• Success working within a small team, having ownership of many areas.
• Excellent communication skills and the ability to build relationships at all levels of an organization.
• A results-oriented mindset with a drive to exceed targets and deliver exceptional member experiences.
• Ability to work independently, prioritize tasks, and manage time effectively.

Benefits

• Competitive salary and equity options.
• 100% company-covered medical, dental, and vision insurance.
• 401(k).
• Flexible PTO and fully remote work environment.
• Home Office Stipend.
• Monthly Home Internet Stipend.
• 12 weeks of medically tailored groceries for the whole family.
• Opportunity to make a tangible impact at a mission‑driven company at the forefront of the “food as medicine” movement.

Pay

$50,000 – $60,000 per year.

Schedule

Full‑time remote role; work required on a weekend day.