Bilingual Operations Associate

Reports to: Director of Operations

About the Role

The Operations Associate supports the Director of Operations in ensuring smooth day-to-day school operations, serving as a vital element of a healthy school alongside academics and culture. This role assists with facilities maintenance, family communication platforms, school-level attendance, and chronic absenteeism.

Responsibilities

• Facilities
  • Manage the school-level ticketing system for building issues and route them to the appropriate person or entity.
  • Regularly communicate with custodians to address daily needs.
  • Support summer preparations for student and teacher return.
  • Assist with compliance issues (e.g., monthly elevator checks).
  • Gather data from staff on building cleanliness.
  • Address unexpected facilities needs during the school day (e.g., AC outages, leaks).
• Communication
  • Collaborate with the Front Office to create a streamlined family communication plan (e.g., Talking Points, Blackboard, weekly emails).
  • Support systems for quarterly updates to family contact information.
  • Assist the Office Manager in increasing and tracking teacher participation in family outreach.
  • Gather information for a weekly or monthly family newsletter.
  • Collaborate on a quarterly Operations newsletter for staff.
• Attendance
  • Assist with daily attendance and data accuracy.
  • Lead or support the Attendance Team, focusing on chronic absenteeism.
  • Analyze attendance data for team use.
  • Organize outreach, meetings, and plans for students with attendance issues.
  • Create and manage attendance incentives.
  • Support the Office Manager with filing truancy petitions.
• Technology/Equipment Support
  • Support the Associate Director of Data and Technology and Director of Operations to ensure staff have access to working resources (copiers, printers, laptops).
  • Maintain inventory of devices (student Chromebooks, staff computers, hotspots).
  • Assist with student tech issues during the school day.
• Additional Responsibilities
  • Arrange coverage for teacher/staff absences (e.g., Kelly Services or in-house solutions).
  • Assist with special projects (e.g., Teacher Appreciation Week, vendor appreciation events, TN Ready, COVID protocols, special events).
  • Provide transportation support as needed.

Qualifications

• GED required; Bachelor’s degree preferred.
• 3+ years in school systems preferred; K-12 operations experience a plus.
• Customer service focus with strong interpersonal and communication skills.
• Ability to work independently with high accuracy.
• Belief in the mission of developing responsible citizens who graduate and attend a four-year college or university.
• Ability to build relationships with diverse stakeholders.
• Flexibility to lead and attend initiatives/events on evenings and weekends.

Benefits

This is a full-time position with competitive compensation, full benefits, and technology provisions.