Operations Associate - Painting Project Manager

Overview

Provide an exceptional experience for CertaPro Painters’ customers to dramatically differentiate ourselves from our competition by delivering exceptional painting experiences to our customers.

Responsibilities

• Work closely with Sales Associates to understand all aspects of jobs
• Handle all aspects of painting projects after the point of sale
• Manage the production schedule and assign painters to projects
• Manage customer communication after the sale
• Determine quantity and order paint for projects
• Determine labor and material budgets
• Hand off jobs to painters when Sales Associates are not available
• Ensure painters provide daily updates on current painting project
• Track paint, materials, equipment, painter hours and purchases. Cost jobs and bill customers
• Perform quality assurance site visits. Ensure job sites are clean and painters are properly branded
• Create Superfans and generate referrals
• Handle customer call backs and complaints
• Schedule and assign warranties
• Assist with recruiting painters, carpenters, stucco masons and other relevant trades
• General office duties

Qualifications and Skills

• Current driver's license and reliable transportation and valid insurance. Position will travel to and from job sites and as needed.
• Exceptional communication skills with a friendly, positive demeanor
• High attention to detail and a strong work ethic
• Accountable, professional, self starting and resilient