Operations Associate- Magnuson Athletic Club

About the Role

The Bay Club Operations Associate is an exciting opportunity to gain experience across multiple areas of Club operations while creating memorable experiences for members and guests every day. It's more than a support role; Associates contribute to the overall success of the Club by supporting hospitality, fitness, facility operations, and member services. This role provides a unique opportunity to explore different departments, build valuable skills, and discover potential career paths within the organization.

Responsibilities

• Club Cleanliness & Housekeeping: Maintain cleanliness and appearance standards throughout assigned Club areas, perform detail cleaning, restock supplies, assist with laundry operations, and identify maintenance issues.
• Customer Service & Member Experience: Greet members and guests, check them into the Club, book appointments, provide information about Club amenities, build positive relationships, and assist in generating membership leads.
• Reception & Operational Support: Answer phone calls, assist with property tours, operate point-of-sale systems, process payments, complete opening and closing duties, and support Club events.
• Fitness Operations: Provide general supervision of fitness areas, ensure cleanliness and safety, instruct members on equipment use, monitor fitness floor conditions, and support fitness programs.
• Pool Deck & Hospitality Support (If Applicable): Welcome members to pool areas, assist with seating and amenities, maintain refreshment stations, and ensure cleanliness.
• Communication & Teamwork: Communicate effectively with managers and team members, follow up on tasks, participate in meetings and trainings, and collaborate across departments.

Qualifications

• Skills & Knowledge: Knowledge of company policies, strong customer service orientation, effective communication skills, proficiency in Club software and Microsoft Office, ability to address cleanliness and safety concerns, and strong organizational skills.
• Experience & Education: One or more years of experience in hospitality, health club operations, fitness, housekeeping, recreation, or customer service preferred. Professional demeanor, strong verbal communication, self-motivation, and current CPR/AED certification or ability to obtain.

Working Conditions/Physical Requirements

This position involves interaction with internal and external personnel, requires adaptability to a fast-paced environment, and may include occasional physical exertion such as bending, twisting, and stooping. Reasonable accommodations may be made for individuals with disabilities.

Benefits

• Club Membership: Complimentary access to Bay Club facilities.
• Competitive Compensation: Opportunities for career growth and earnings.
• Paid Time Off*: Time to recharge and enjoy life outside of work.
• Health Insurance*: Benefits to support health and well-being.
• Employee Discounts: Savings on club services and programs.
• Continuing Education: Ongoing learning and development opportunities.
• Career Growth Opportunities: Advancement within Bay Club.
• Community Involvement: Positive impact in clubs and communities.

*Benefits are available to eligible Full-Time associates. Full-Time status eligibility begins at an average of 25 hours worked per week.

Pay

Estimated Base Pay Range: $23.00 / hour