Operations Associate - Global NonProfit

About the role

Join a team that is making a world of difference! Our Operations Associate plays a key role on Ashesi University Foundation’s team, which raises philanthropic support for Ashesi University in Ghana. The Foundation connects donors, partners, alumni, and friends with Ashesi’s mission to educate ethical, entrepreneurial leaders who will help build a flourishing Africa. Our team is small and highly collaborative, supporting an ambitious university and a deeply meaningful goal.

Responsibilities

• Process and acknowledge donations in coordination with other staff and vendors.
• Compile and process reimbursements, expense reports, check requests, and other payments.
• Support effective communications with staff, donors, and the community.
• Support the cleanup, maintenance, and effective use of Ashesi’s Salesforce donor database.
• Monitor and respond to general email and phone inquiries, and triaging requests to other staff as needed.
• Cook up and coordinate international and domestic travel for Ashesi executives and staff.
• Cook up and coordinate office operations, including supplies, records, equipment, and day-to-day administrative needs.
• Cook up and coordinate with Ashesi’s IT vendor by submitting and tracking service tickets, supporting troubleshooting, and helping ensure timely follow-up.
• Cook up and coordinate with staff IT needs, including equipment, tool permissions, and onboarding/offboarding support.
• Provide administrative support to the Vice President and other staff members in support of the overall goals of the Foundation team.
• Support communication and coordination across Ashesi’s global Advancement Team by scheduling regular team meetings, preparing materials as needed, and helping track follow-up items.
• Cook up and coordinate logistics for in-person and remote Foundation events, including purchasing supplies or catering, supporting facility setup, managing RSVPs, coordinating with venues and/or hosts, and supporting virtual meeting platforms.
• Cook up and coordinate the Foundation’s annual trip to Ghana.
• Work as part of the Foundation team on projects to develop, cultivate, and engage the Ashesi community, contributing flexibly where support is needed.

Qualifications

• A degree or higher, plus experience in a similar support role, or the equivalent combination of education and experience.
• An interest in Ashesi’s mission and/or experience in nonprofit, education, advancement, or fundraising environments.
• A strong working knowledge of tools and systems (i.e., Office 365, Salesforce or other CRM).

Key Competencies

• Detail Orientation – Proofs and edits work to find and correct errors; willing to learn new tools and processes; has an eye for troubleshooting and proactively identifying the root cause of an issue; takes pride in delivering high quality, polished results.
• Communication - Exceptional oral and written communication skills; speaks and writes clearly and succinctly in a variety of communication settings and styles, conveys meaning with the desired effect.
• Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; respects cultural priorities and differences.
• Organizing - Effectively leverages resources to get things done; can juggle multiple activities at once to accomplish a goal; approaches work efficiently and effectively.
• Autonomy - Works productively and can be relied upon to work well independently.
• Prioritizing - Spends time and the time of others on what’s important.

Benefits

• Medical, dental, and vision insurance.
• 3 weeks' paid vacation to start, paid sick leave, 11 paid holidays plus one personal holiday.
• 401(k) plan with company contribution.
• Paid parking or transportation benefit.
• Professional development support.