Operations Associate
Piper Companies · Durham, NC · 3 days ago
Management$20–$23/hrFull-time
Hybrid role based in the Raleigh-Durham area, requiring on-site presence 3 days a week from 9 am–6 pm.
About the role
Join a life-insurance and annuities company that provides simple, secure retirement and annuity solutions.
Responsibilities
- Manage all client communication about claims and services via phone, email, chat, and text.
- Provide quick, effective solutions to clients, ensuring all requests are fully resolved.
- Clearly explain contract benefits and offer helpful guidance on products and packages.
- Process service requests, including withdrawals, surrenders, and ownership or beneficiary changes.
- Provide technical support to clients navigating portal access.
Requirements
- Bachelor’s degree required.
- Ability to pass a call-center simulation (multitasking, listening, computer use).
- Intermediate Microsoft Office skills.
- Experience working in customer service.
Pay
$20–$23 hourly.
Benefits
- Medical, dental, and vision coverage.
- 401(k) retirement plan.
- Paid time off (PTO).
- Sick leave (if required by law).
- Paid holidays.