Operations Associate

About the Role

NBT Operations Associates play a crucial role in delivering exceptional customer service. This position involves performing moderately complex operations tasks to support departmental goals, requiring a strong understanding of company policies and practices.

Responsibilities

• Process monetary and non-monetary transactions, including account maintenance, verification, reconciliations, and resolution of exception items.
• Provide support to internal and external customers, cross-train on team duties, and offer coverage as needed.
• Ensure compliance with laws, regulations, policies, and procedures, focusing on risk and fraud mitigation.
• Maintain service level standards and assist with new employee training and onboarding.
• Perform data collection, verification, maintenance, and input, analyzing information to make processing decisions.
• Prepare reports and furnish information to authorized individuals within and outside the bank.
• Provide guidance to employees on policies and procedures related to operational tasks.

Requirements

• High School Diploma or GED required; Associate's Degree preferred.
• Professional and/or customer service experience preferred.
• Ability to follow procedures, interrogate data, and demonstrate basic organizational skills.
• Good communication skills (written and oral) and accounting/computer skills preferred.
• Ability to work in a fast-paced environment and deliver high-quality results.

Qualifications

• Ability to learn new skills and adapt to changing requirements.
• Proficiency in maintaining compliance with laws, regulations, and internal controls.

Skills

• Data analysis and decision-making based on established procedures.
• Customer service and support for both internal and external stakeholders.
• Report preparation and information dissemination to authorized parties.

Benefits

NBT offers a comprehensive benefits package, including:

• Full-Time Employees:
  • Generous Paid Time Off (at least 22 days annually, prorated in the first year)
  • Six weeks of paid Parental Leave at 100% salary
  • Comprehensive Medical, Dental, and Vision Coverage
  • Flexible Spending Accounts and Employer-Paid Disability Coverage
  • Life Insurance and Voluntary Benefits
  • Retirement Plans (401(k) with employer matching, Roth 401(k), and Pension Plan)
  • Adoption Assistance and Tuition Reimbursement
  • Employee Assistance Program (EAP) and Pet Insurance
  • Financial and Banking Services benefits
• Part-Time Employees (20+ hours/week):
  • Medical, Dental, and Vision Coverage
  • Voluntary Benefits and Generous Parental Leave
• All Part-Time Employees:
  • Retirement Plans (for employees working at least 1,000 hours/year)
  • Paid Sick and Safe Leave
  • Employee Assistance Program (EAP) and Financial/Banking Services benefits

Pay

Pay Range: $18.50 - $22.58

Why Work at NBT

At NBT, we foster a supportive culture that empowers employees to grow, innovate, and thrive through meaningful work. We offer opportunities to make a real impact in your community, with a focus on wellbeing, career development, and total rewards. Our commitment to business stability, built over 165 years, ensures a well-defined growth plan and a positive work environment.