Operations Associate

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

About the role

We are looking for a versatile Operations Associate with experience in cash processing. You will be based in Houston, TX.

Responsibilities

• Maintain strict compliance with established control protocols while processing, validating, securely destroying, and distributing currency.
• Demonstrate ability to independently solve problems when balancing operations and resolving discrepancies.
• When assigned to High Speed:
  • Operate advanced high-speed currency counting and shredding equipment.
  • Handle power resets, clear shredder jams, and perform smooth operator transitions.
• When assigned to Shipping/Receiving:
  • Accurately count and verify deposits (including contaminated currency).
  • Fulfill orders from financial institutions for currency/coin.
  • Prepare secure shipments for armored car pickup.
• Display intermediate-level expertise in cash handling fundamentals, mathematical skills, and the ability to operate automated cash systems to balance work and generate reports.
• Exhibit intermediate-level understanding of all room functions, cash automated systems, and complete required paperwork for routing.
• Develop effective interpersonal relationships with co-workers and management. Support team members with daily workloads and assist in other areas as needed.
• Resolve balancing errors and correct your own and others’ errors with little assistance.
• May assist in developing/writing desk/operating procedures as needed.
• Demonstrate basic PC skills (10-key by touch) and perform basic administrative duties, post volume data for Operations.
• Assist in process improvement projects through individual and group contact and execute various ad hoc responsibilities as required.

Requirements

• Above average skills may be demonstrated by a high school diploma or GED.
• 1-3 years of work experience involving cash handling, currency processing equipment operation, or cash vault operations.
• Ability to become forklift and power lift certified.
• Equivalent education and/or experience may be substituted for any of the above.
• Physical requirements:
  • Ability to push/pull/store containers weighing up to 1200 lbs.
  • Must be able to stand and perform work duties for up to 90% of the workday.
• Positive peer relationships and team player mentality.
• Composure under pressure and ability to handle stress.

Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision).
• 401K match, and a fully funded pension plan.
• Paid vacation, holidays, and volunteer hours; flexible work environment.
• Generously subsidized public transportation and free parking.
• Annual tuition reimbursement.
• Professional development programs, training, and conferences.
• And more…

This position may be filled at various levels based on candidate's qualifications as determined by the department. Applicants must be eligible to work in the U.S., and the role is not available for sponsorship. Work schedule varies by functional unit assigned to. Some overtime and travel may be required.