Operations Associate – Data Samples & Customer Success

About the role

Join our operations team as a key member of the sales and growth team. Your primary responsibility is to proactively use the SixtyFour platform to curate data samples that showcase what’s possible for customers, ensuring they understand how to achieve their goals.

Responsibilities

• Proactively use the SixtyFour platform to curate data samples that show customers what’s possible—ensuring they understand how to get the results they need from the platform themselves.
• Review every sample for accuracy, completeness, and deduplication before it reaches the customer. Zero errors.
• Manage 7–10+ concurrent requests from prospects and customers, staying organized across Slack channels, email, and CRM.
• Be the first responder in shared Slack channels—answering questions, triaging issues, fulfilling data requests, and proactively surfacing ways customers can get better results.
• Track customer engagement and flag accounts that need attention or are at risk of churn.
• Coincide with engineering on bugs and product issues, translating customer feedback into clear, actionable context.
• Join daily standups and CRM syncs to keep the team aligned on customer status and request pipelines.

Requirements

Self-starter with a growth-oriented mindset, taking initiative, moving fast, and thriving in ambiguous, rapidly changing environments. Timely and put together, showing up prepared, meeting deadlines, and holding yourself to a high professional standard. Detail-oriented and comfortable working with spreadsheets, CSVs, CRMs, and data tools. Strong written communicator who can manage multiple Slack and email threads simultaneously.

Qualifications

Experience with data enrichment platforms and familiarity with data tools such as spreadsheets, CSVs, and CRMs. Familiarity with Slack and email communication. Experience with customer service or support roles is a plus.

Skills

Strong written communication skills. Ability to manage multiple Slack and email threads simultaneously. Experience with data tools and platforms. Familiarity with customer service or support roles.

Benefits

Competitive compensation package including base salary ranging from $75K to $120K, benefits package, and opportunities for career growth within a dynamic startup environment.

Pay

$75K - $120K

Schedule

Full-time