Operations Associate, Bal Harbour

About Khaite

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements—masculine and feminine, strength and softness, structure and fluidity—while embodying a signature sensuality and ease. Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

About The Role

The Operations Associate plays a critical role in supporting the seamless execution of daily store operations while upholding the elevated service standards of a luxury retail environment. This position is responsible for ensuring operational excellence across inventory management, omni-channel fulfillment, and internal communication, ultimately supporting an exceptional client experience for our new store opening in Bal Harbour.

Responsibilities

• Omni-Channel Fulfillment
  • Execute timely and accurate fulfillment of all omni-channel orders—initiated from your home store and all other locations and channels—ensuring the designated cut-offs are met and orders are prepared with precision aligned with brand presentation standards and packaging guidelines.
  • Monitor order flow and proactively escalate any delays or discrepancies.
  • Partner with Management and Client Advisors to prioritize urgent or high-value client requests.
• Inventory & Stock Management
  • Ensure stockroom is maintained to the highest standards—clean, organized, and optimized for selling efficiency.
  • Support shipment processing and integrity, including receiving, unpacking, ticketing, and organization of merchandise.
  • Execute all transfer directives with a strong sense of urgency and precision, consistently meeting established timelines while responding to inter-store transfer requests with efficiency and attentiveness.
  • Maintain accurate inventory levels through consistent cycle counts and adherence to stock control procedures, addressing any discrepancies promptly and partnering with the Operations Manager to resolve.
  • Support Stock Repairs & Alterations, ensuring adherence to daily protocols.
  • Support the preparation and execution of Physical Inventory in alignment with company protocols and established timelines, ensuring a precise count and thorough reconciliation in partnership with the Operations Manager.
• Client & Service Excellence
  • Partner closely with the sales team to deliver a seamless and elevated client experience, supported by highly efficient back-of-house operations, including the running of merchandise between the stockroom and sales floor, meticulous upkeep of the store environment, and precise, timely stock checks.
  • Assist in preparing merchandise for appointments and events.
  • Support the intake of client consignment returns with a high degree of precision and efficiency, ensuring all items are accurately processed and promptly reintegrated to facilitate timely closure of consignments.
  • Support the Client Repair and Aftersales experience through careful adherence to established protocols and a commitment to a seamless client journey.
• Operational Excellence
  • Uphold all operational policies and procedures with a strong attention to detail and compliance.
  • Support Visual Merchandising floorsets through product preparation and go-backs.
  • Contribute to loss prevention efforts through vigilant inventory handling and adherence to safety protocols.
  • Support store opening and closing procedures, including store organization and operational readiness.
• Communication & Collaboration
  • Demonstrate clear, timely, and professional communication with store leadership and cross-functional partners.
  • Act as a key liaison between sales and operations, ensuring alignment on product availability, order status, and client needs.
  • Provide consistent updates on order fulfillment, inventory issues, and operational priorities.

Requirements

• Interpersonal Skills
  • Action-oriented with a strong drive for results.
  • Social perceptiveness.
  • Elevated sense of ownership and accountability.
  • Proactive and solutions-oriented mindset.
  • Strong verbal and written communication skills.
• Education/Experience
  • Previous retail stock/operations experience; luxury RTW experience preferred.
  • Strong computer skills.
  • Organized & ability to multi-task.
  • Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays.

Benefits

• Medical, dental, and vision programs.
• Company bonus plan.
• Employee discounts and perks.
• 401k plan with employer match.
• Other ancillary benefits.

Pay

The rate of pay offered will be dependent upon the candidate's relevant skills and experience.

Physical Demands

The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.