Operations Associate Attorney

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has been a dedicated humanitarian immigration practice, providing support to individuals and families seeking safety, stability, and a path forward. The firm frequently assists clients who have faced rejection elsewhere, offering both advocacy and care.

About The Role

The Operations Associate supports the Legal Operations Department by facilitating communication between operations and legal teams, handling client escalations, coordinating legal training, and ensuring legal consistency across teams. This role serves as the link between attorneys and operations, maintaining scripts and legal resources, triaging client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. The Operations Associate also serves as a legal subject matter expert (SME) for projects within the operations area they support.

• Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified.
• Escalate firm risk and policy-related questions to legal leadership for review and resolution.
• Ensure scripts, FAQs, and client communication process are documented, current, and accurate.

• What Makes You a Great Fit

  • Support Mission

    • How You'll Benefit

      • The Firm

        Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best.

        Our Values