Operations Associate

What Success Looks Like

A variety of work requests are processed completely and accurately within defined SLAs, consistently, not occasionally.

Edge cases and exceptions are caught early, resolved or escalated per protocol, and logged cleanly.

The teams who depend on this function trust it without having to check on it.

You engage successfully with multiple third parties like ISPs and riser managers, where communication is often complicated and requires patience, precision, and good judgment.

You constantly build domain knowledge of internet infrastructure, because the deeper the understanding, the better and faster your work gets.

Over time, you're identifying patterns in the work that make the whole system smarter.

What Your Day-to-day Will Look Like

• Triaging your queue: understanding what's come in overnight or since you last came in, prioritizing by SLA urgency, and clearing blockers before they become problems.
• Working through data entry and enrichment tasks, reviewing outputs for accuracy, and applying decision frameworks to requests that need routing or resolution.
• Work on ISP circuit procurement, fulfillment and basic support with multiple parties.
• Create work orders combining wired + wireless design inputs.
• Cook up equipment ordering and shipping logistics.
• Schedule site surveys and installations with field technician partners.
• Manage building access requirements including COIs.
• Validate work completed by field technicians using internal documentation.

Where this role can take you

As you demonstrate strong execution and good judgment, you’ll take on broader responsibility and harder cross-functional problems.

• Owning a specific queue end-to-end.
• Mentoring newer associates.
• Stepping into a lead role as the team scales.

Because this function touches every team at Meter, you'll also build a broad view of how the business operates, which opens doors into specialized operations, analytics, or cross-functional project work over time.

Who You Are

• Obsessively detail-oriented because you understand that the downstream teams depending on your output can only move as fast as your work is clean.
• Proactive, not reactive. You want to understand the whole system, not just your piece of it.
• Communicate with clarity and care.
• Exhaust your resources before you ask, and it's clear you've done the work first.
• Hold a high bar when managing multiple stakeholders.

Why Meter?

• The internet runs the world. Every purchase you make, video call you join, it's all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space.
• We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers.
• Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive.
• Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.

Preserving Details

This role is not a fit for someone who:

• Treats "good enough" as a finish line.
• Waits to be told what to do next, communicates loosely, or escalates before exhausting their options.
• Vague updates and questions that could have been answered with a few minutes of digging create downstream problems that compound fast.
• Is looking for a fully remote or self-directed schedule.