Operations Associate

About the Role

The Operations Associate contributes to the success of the Club by assisting in a variety of operational, hospitality, fitness, and facility support roles. This position provides the highest level of member service, maintains club cleanliness, and demonstrates a positive and professional attitude. It offers experience in all aspects of the Club, enhancing knowledge of operations and hospitality while developing career growth potential.

Our Culture

Our unique culture is guided by our values and behaviors, which we call our "Code of Culture."

• Our Mantra:
  • Respect The Past
  • Accept Responsibility
  • Pay it Forward
• Our Actions We Live By:
  • Keep It Real. Always. Open and honest discussions, courage to speak up, and navigating tough conversations with empathy and grace.
  • Think Ahead. Be An Owner. Proactive, not reactive; act like an owner of the business.
  • Stay Humble. Hustle Harder. Show up and do the hard work; be a gritty, roll-up-your-sleeves team player.
  • One Team. One Voice. Move as one united team with no limits to what we can accomplish.
  • Be Curious. Ask Why. Stay member-curious, seek to understand, and never settle.
• Pete's Promise:
  • Service Forward
  • Ruthlessly Consistent
  • Do the Right Thing

Responsibilities

• Customer Service
  • Greet members and guests upon arrival to the Club.
  • Check members in by verifying their membership.
  • Ensure all guests complete a Guest Registration Waiver and pay applicable fees.
  • Book appointments, programs, and class reservations for members and guests.
  • Provide information regarding Club programming and facilities.
  • Deliver exceptional service to retain guests for repeat business.
  • Represent the club professionally through image, dress, and communication.
  • Provide membership sales team with guest/prospect lead contact information.
• Reception Desk Oversight (if applicable)
  • Operate cash register and process payments.
  • Manage cash and balance cash drawer each shift.
  • Perform opening and/or closing duties.
  • Answer and transfer phone calls.
• Café Oversight (if applicable)
  • Create and serve food and beverage items.
  • Promote daily specials and encourage upgrades.
  • Operate cash register and process payments.
  • Perform café opening and/or closing duties.
  • Maintain a clean, safe work environment according to State and Local food safety standards.
  • Required certifications: State Food Handler Certification and Responsible Beverage Service (RBS) (if serving alcohol).
• Pool Deck Oversight (if applicable)
  • Greet members and guests upon arrival to the Pool Area.
  • Act as a Host in designated areas or event spaces.
  • Work with the F&B team to offer food and drinks (serve, place orders, deliver refreshments, ring in tickets, support kitchen, set up/breakdown event spaces, clean-up).
  • Offer seating, make members/guests comfortable, and provide tours of pool deck amenities.
  • Communicate and book appointments for programs and events.
  • Provide information regarding Club programming and facilities updates.
  • Maintain refreshment stations (refill water, stock supplies, keep area clean).
  • Provide towels and assist with towel operations.
• Parking Garage Oversight (if applicable)
  • Warmly greet members and guests.
  • Check members and guests in by verifying their membership.
  • Audit cars parked in the garage when necessary.
  • Perform opening and/or closing duties.
• Cleanliness
  • Maintain cleanliness and stock levels throughout the Club (Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas).
  • Perform detail cleaning and preventive maintenance (restock towels, empty/wipe trash cans, disinfect toilets/showers, clean mirrors/lights, vacuum, mop floors, dry mop wet areas).
  • Restock vanity supplies and replenish inventory/janitorial products.
  • Maintain a clean, safe work environment.
  • Assist with laundry functions (collect, wash, dry, and fold towels).
• Communication and Relationships
  • Communicate timely and follow up as appropriate.
  • Actively participate in required events, programs, meetings, and trainings.
• Other Job Functions
  • Flexibility in work schedule, including day/evening shifts, weekends, and holidays.

Requirements

• Skills & Knowledge
  • Knowledge of company policies.
  • Written comprehension and expression: ability to read, understand, and communicate information in writing.
  • Oral comprehension and expression: ability to understand and communicate ideas verbally.
  • Computer skills: ability to use club software, email (e.g., Microsoft Outlook).
• Experience & Education
  • At least one year of experience in the hospitality industry or related service position (preferred).
  • Food Safety certified (if applicable).
  • Professional, friendly manner with excellent customer service attitude and abilities.
  • Strong verbal communication and conflict resolution skills.
  • Enthusiastic, responsible, and dependable team player.
  • Self-motivated, takes initiative, and willing to acquire new skills.
  • Well-organized and detail-oriented.
  • CPR certified.

Working Conditions / Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly required to stand for extended periods; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus.
• Moderate noise level in the work environment.

Pay

Estimated Base Pay Range: $18.00 - $22.00 per hour.

Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment:

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education opportunities
• Community Involvement initiatives
• Paid Time Off (offered to Full-Time associates; eligibility starts at 25 average hours of work per week)
• Health Insurance (offered to Full-Time associates; eligibility starts at 25 average hours of work per week)