Operations Associate

About the role

Piper Companies is currently looking for an Operations Associate for an award-winning company in the Raleigh-Durham, NC area. This Customer Service Representative is required to work on site 3 days a week from 9 AM to 6 PM.

Responsibilities

• Manage client communications through phone, email, chat, and text with professionalism.
• Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
• Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
• Explain contract benefits and provide product and transaction information.

Requirements

• Bachelor’s Degree required
• Onsite hybrid schedule: 3 days a week (Tuesday, Wednesday, Thursday)
• Intermediate computer skills
• Ability to thrive in a team environment and communicate effectively

Pay

$20–$23 per hour

Benefits

• Medical, Dental, Vision
• 401(k)
• PTO
• Sick Leave (as required by law)
• Holidays