Operations Associate

Audit

We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

About the role

A day in the life as an Operations Associate...

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Aid in ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

Requirements

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

Qualifications

• Customer service experience preferred
• Retail experience preferred

Skills

• Excellent interpersonal skills
• General office equipment proficiency
• Strong communication skills
• Basic arithmetic
• Interpersonal skills
• Telephone presence
• Data entry skills
• Ability to work in a flexible environment
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving

Benefits

• Medical/Dental/Vision
• Life insurance and Disability
• Retirement and 401(k) match
• Paid time off, wellness time and volunteer time
• Merchandise discount and EAP resources
• Tuition Reimbursement

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.