Operations Associate

About the role

The Operations Associate contributes to the success of the overall operation by assisting in various roles within the club. This position involves providing exceptional member service, maintaining club cleanliness, and developing career growth potential.

Responsibilities

• Greet members and guests upon arrival to the Club.
• Check members in by verifying their membership.
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees.
• Book appointments, program, and class reservations for members and guests.
• Provide information regarding Club programming and facilities.
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business.
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.
• Provide membership sales team with guest/prospect lead contact information.
• Operate cash register, process payments, manage/handle cash and balance cash drawer each shift, perform opening and/or closing duties, as required.
• Answer and transfer phone calls.
• Create and serve food and beverage items, promote daily specials, encourage upgrades, operate cash register, process payments through cash or credit card handling and/or member account charges, perform café opening and/or closing duties, as required.
• Maintain a clean, safe work environment according to State and Local food safety standards.
• Perform cleaning and preventive maintenance tasks such as re-stocking towel shelves, emptying and wiping down trash cans, disinfecting and cleaning toilets and showers, cleaning vanity mirrors and top lights, vacuuming carpets, mopping floors regularly, and dry mopping wet areas.
• Restock vanity supplies and replenish inventory and janitorial products.
• Assist with laundry functions that include collecting, washing, drying, and folding towels.
• Communicate timely and follow up, as appropriate.
• Participate in required events, programs, meetings, and trainings.

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Food Safety certified (if applicable).
• Policies and Regulations: Knowledge of company policies.
• Written Comprehension and Expression: Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression: Ability to understand and communicate so others can understand ideas and information.
• Computer: Ability to utilize club software program and email communication software, such as Microsoft Outlook.
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipates the needs of others, and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.