Operations Associate

About the role

Reporting to the Operations Manager, Operations Associates perform a wide variety of tasks. With exposure to every non-instructional function in the school, Operations Associates build a range of skills.

Responsibilities

• Serve as gatekeeper to address questions and minimize interruptions of the school admin team
• Answer phones, redirect inquiries as may be appropriate and relay messages to staff in a timely manner
• Maintain a clean and organized office environment
• Manage daily school operations and administrative systems to support the effective functioning of the school
• Oversee procurement, purchasing, inventory management, vendor relationships, invoice processing, and budget tracking
• Maintain accurate student records and data systems, including attendance, enrollment, transportation, and compliance documentation
• Experience using ATS, Galaxy, FAMIS, SchoolMint and other school-based systems to support operational, financial, and reporting requirements
• Cook up and execute school-wide events and logistics, including picture day, field trips, family events, testing, graduation, and special programs
• Prepare and submit permits, transportation requests, facility requests, and other required operational documentation
• Manage shipping, receiving, supply distribution, food service support, printing services, and office operations
• Respond to student emergencies and provide operational support to staff, students, and families
• Lead and support operational projects while ensuring timely execution, compliance, and strong customer service

Qualifications

• Bachelor’s degree required
• Experience working with children
• At least 2-3 years experience in school operations, office administration, customer service, administrative support, or a related field
• Previous experience working in a K–12 school, charter school, higher education, or nonprofit setting
• Experience working with databases, student information systems, or other operational software platforms
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy when managing records, compliance documentation, and operational processes
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Able to handle confidential and sensitive information with professionalism and discretion
• Strong customer service mindset and ability to build positive relationships with staff, students, families, and vendors
• Able to problem-solve independently and exercise sound judgment in fast-paced environments
• Able to adapt quickly to changing priorities and urgent operational needs
• Demonstrated ability to manage projects from planning through execution
• Able to work both independently and collaboratively as part of a team

Benefits

• A generous benefits package including medical, dental and vision coverages
• Student Loan Counseling
• Flexible Spending Accounts
• Commuter Reimbursement Account
• Life Insurance
• Disability Insurance
• Gym/Fitness Reimbursement
• Calm Subscription
• Wellness benefits
• 401k