Operations Associate

Operations Associate
📍Remote (Must reside in Austin, TX area)
🕒Part-Time (25 Hrs / Wk)

About the role

CATCH Global Foundation (“CATCH”) is a nonprofit organization that champions child health by empowering educators with curriculum, training, and ongoing support to foster communities that thrive in mind, heart, and body. Serving communities worldwide, CATCH partners with schools, public agencies, corporations, philanthropies, and community-based organizations to create sustainable, measurable impact on children's health.

Responsibilities

• Coordinate training logistics, including setting up virtual events in Ticket Tailor, provisioning print materials and equipment, and managing attendee communications (e.g. registration instructions and event reminders).
• Fulfill occasional shipments from the organization's storage unit.
• Manage financial workflows for training-related orders, including entering and closing opportunities in Salesforce and initiating invoicing.
• Support conference operations by provisioning promotional materials.
• Aid in internal event needs, including ordering apparel and setting up videoconferencing for staff meetings.

Phase 1: Event Coordination Coverage

• Ensure smooth execution of training and events while our team member is on maternity leave.
• Coordinate training logistics, including setting up virtual events in Ticket Tailer, provisioning print materials and equipment, and managing attendee communications (e.g. registration instructions and event reminders).
• Fulfill occasional shipments from the organization's storage unit.
• Support conference operations by provisioning promotional materials.
• Aid in internal event needs, including ordering apparel and setting up videoconferencing for staff meetings.

Phase 2: Finance & Systems Operations

• Support the administration and optimization of software platforms, including securing nonprofit discounts, managing licenses, and evaluating new tools.
• Oversee accounts receivable, including responding to billing inquiries and following up on outstanding payments.
• Develop documentation for financial processes to improve consistency and efficiency.
• Complete customer-required paperwork and Certificate of Insurance requests to support contract execution and program delivery.
• Review and route incoming contracts to the appropriate team members for processing.
• Enter online orders and donations into Salesforce, maintaining accurate CRM records.
• Process customer returns and refunds.
• Aid in board duties, such as sending on/off boarding tasks.
• Assist with other organizational priorities, as needed.

Skills & Competencies

• At least 1–3 years of experience in finance, operations, or related administrative roles.
• Exceptional attention to detail.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills, with a strong customer service mindset.
• Strong technical literacy with the ability to learn, troubleshoot, and administer software systems.
• Preference for candidates proficient in Google Workspace, Microsoft Excel, and Salesforce (or similar CRM platforms).
• Strong problem-solving and critical-thinking skills, with the ability to follow established processes and identify opportunities for improvement.
• Self-motivated and proactive, with the ability to work independently in a remote environment.
• Ability to collaborate effectively across teams and departments.

Compensation & Benefits

• Competitive salary of $23/hr
• 401(k) retirement plan
• Flexible scheduling options
• Unlimited vacation policy

How to Apply

To apply, please submit your resume and a brief cover letter outlining your interest in CATCH Global Foundation and your alignment with the role. Send application materials to jobs@catch.org and include “Operations Associate” in the subject line.