Operations Associate

Job Summary

You will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety.

Responsibilities

• Assist the team with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Perform duties associated with receiving and processing incoming shipments
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Prepare the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Greet and receive customers in a welcoming manner, respond to customer questions, and involve higher level management, as appropriate
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Organize and maintain the stockroom with the Operations Team
• Work closely with the Sales Associates, Visual Merchant and management team to maintain the sales area, including merchandise and the physical space
• Support seasonal floor changes as needed
• Inform the Operations Team and the Visual Merchant of the receipt of any new items, any overages or shortages of merchandise, and/or the condition of merchandise

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• Customer service experience preferred
• Retail experience preferred