Operations Associate

About the role

The Operations team member is responsible for supporting the daily operations of the facility by processing orders and ensuring all required deadlines are met. This role requires strong organizational and multitasking skills, basic computer proficiency, and the ability to communicate clearly and effectively with the Telecenter, drivers, and facility leadership. Throughout the day, this position communicates with drivers to help ensure deliveries are completed on time and all required DLC confirmations are completed before 7:00 PM. In the absence of the Manager, the Operations team member may also assist with routing deliveries to drivers. This position oversees the Operations area to help ensure orders are processed accurately and in a timely manner and must be comfortable making decisions necessary to ensure orders are processed and delivered according to company standards.

Responsibilities

• Process daily orders and ensure all required deadlines are met
• Oversee the Operations area to ensure orders are processed accurately and in a timely manner
• Answer incoming phone calls and respond to or route requests appropriately
• Communicate clearly and accurately with the Telecenter regarding orders and operational needs
• Communicate with drivers throughout the day to help ensure deliveries are completed on time
• Monitor and ensure all required DLC confirmations are completed before 7:00 PM
• Assist with routing deliveries to drivers in the absence of the Manager
• Complete required daily reports for the Manager
• Make operational decisions as needed to ensure orders are processed and delivered within company standards
• Assist in other areas of the facility as needed, including Inventory and Floral Design
• Receive vendor deliveries as needed
• Maintain flexibility to support changing operational needs

Schedule

• Must be flexible and willing to work extended hours during holidays
• Weekend availability is required based on business needs
• Must be flexible to assist in other areas of the facility when needed

Physical & Work Environment Requirements

• Ability to stand and remain on feet for extended periods
• Ability to lift up to 50 pounds as needed
• Ability to work in both hot and cold temperatures for extended periods
• Ability to work effectively in a fast-paced, continuously changing environment
• Closed-toe footwear must be worn at all times in accordance with facility safety requirements