Operations Associate

About the role

Claim Health is the AI Revenue Platform for Post-Acute Care. We are an early-stage, YC-backed company focused on building an adaptive platform that brings clarity, predictability, and scale to the post-acute care industry.

Responsibilities

• Build & Scale Operational Processes
• Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
• Document and standardize processes through SOPs, playbooks, and internal tooling
• Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability
• Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
• Build dashboards and lightweight analyses to inform product and operational decisions
• Use data to identify trends, surface risks, and prioritize improvements
• Customer-Facing & Implementation Work
• Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
• Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
• Gather customer feedback and translate it into actionable operational or product enhancements
• Cross-Functional Execution Support
• Support customer implementations from kickoff through go-live and steady state
• Partner closely with product and engineering to operationalize new features and workflows
• Serve as the connective tissue between customers and internal teams to ensure smooth execution

Requirements

• 1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
• Strong process-building instincts—enjoy creating structure where none exists
• Analytical mindset with comfort defining and managing key metrics
• Experience working directly with customers and owning outcomes end-to-end
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action

Qualifications

• Nice to Have: Experience with healthcare operations, claims, billing, or revenue cycle workflows
• Experience supporting SaaS onboarding or implementations
• Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
• Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
• Experience working closely with product and engineering teams

Skills

• Systems thinking
• Customer-facing experience
• Process improvement
• Data analysis
• Communication skills
• Ownership mentality

Benefits

Real impact: Your work affects mission-critical operations and financial outcomes

Ownership: Meaningful equity and influence over the platform’s direction

Hard problems: Complex systems, real constraints, no toy use cases

Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible

Culture: Low ego, high standards, deep respect for craft

Fun: One of the most important things we screen for is can you laugh with us